During the 19th Century the Port of Liverpool was the world’s busiest and wealthiest port with over 9,000,000 people emigrating from the city to North America.

Today, our cruise terminal handles around 60 ships a year, bringing with them 100,000’s of international passengers and crew. Behind it all are the dedicated team of full-time staff, as well as an army of volunteers. Let’s meet some of them…


Passenger Operations Manager

It’s Kate’s job to make sure every passenger has an enjoyable time when visiting Liverpool. From the moment the ship enters port to the minute it leaves, Kate is on hand to ensure all passenger operations go to plan!

Kate has worked at Cruise Liverpool for 6 years and was recently included as one of 40 young professionals in the preliminary shortlist for the ‘Seatrade 20 under 40’ initiative - pretty impressive stuff!

As well as making sure all passenger operations are in ship shape, she is responsible for establishing and maintaining relationships with partners across the city region and manages all aspects of marketing, sales and events for Cruise Liverpool; all whilst promoting the city within the cruise industry.


Head of Cruise & Marine Operations

The man that keeps the magic ticking over at Cruise Liverpool - no matter the time or day! Peter is in charge of Cruise Liverpool and is responsible for every single ship visit throughout the year. Peter oversees all aspects of the ships time whilst in Liverpool from their safe arrival to ensuring that all passengers and crew have a memorable experience of Liverpool. 

Peter has quite a history - he joined the Royal Navy in 1989, during his twenty four years with the RN Peter took on various roles from teaching new recruits to Military operations around the world. He joined Cruise Liverpool in 2013 as Operations Manager and was promoted to Head of operations in 2017. With plans in the pipeline for a new cruise terminal development in the city the future is looking bright, there is still so much more to come who knows what he’ll be doing next! 


Cruise Liverpool Ambassador

Although Cruise Liverpool have a dedicated team of full-time staff, they’re supported all year round by an army of volunteers - over 20 to be exact!

The Cruise Ambassador role is a very important and varied one - not only do they help keep the terminal running on the day, they act as a point of contact for passengers disembarking, ready to enjoy a fun-filled day in our fabulous city.

We asked Sean (far left) what his favourite thing about being a Cruise Liverpool Ambassador was, this was his response…

“I just love helping people to experience the best of our city. It’s amazing to see them when they get back to the terminal after a day out and they tell us what a wonderful day they’ve had - it really makes you feel proud.”

Being an ambassador is a pretty important role, but it’s certainly a rewarding one. Three cheers for all of our amazing ambassadors!


Cruise Liverpool Bellboy

Not many cities can say they have their very own cruise bellboy. But Liverpool? We certainly can! Daryl is on call to help welcome ships and their passengers to Liverpool and what better arrival than to be greeted with a friendly face! 

Daryl has been at Cruise Liverpool for just over 3 years - he joined when the city hosted the famous ‘The Three Queens’ event back in 2015. Originally, the bellboy role was conceived by Cunard to help promote their events across the city, with Cruise Liverpool eventually deciding to mark Daryl their own - including a specially designed blue uniform!


Tourist Information Centre Assistant

On hand for every visiting cruise ship is an experienced team of tourist information assistants from our Tourist Information Centres, Millie being one of them!

As well as helping passengers and crew with info on things to do across the whole city region, they sell a range of Liverpool souvenirs for people to take back home - from mini Lambanana’s to Liverpool Gin, you’ll find it all!

Millie has worked within the Tourist Information Team for the past 6 years, first starting when she was just 16. She is often the first person visitors will talk to when they get off the ship, so it’s vital she has plenty of Liverpool knowledge - from America to China, she’ll meet people from around the world in one day! Cunard and Disney are two of Millie’s favourite cruise lines and she is always about to help wave them off in style - fireworks included, of course!

Stu and Baz


This is the team that keep the Cruise Liverpool terminal afloat! Without them, the terminal simply wouldn’t be able to operate. Stu and Baz are just two of the team, otherwise known as “stevedores”, who carry out a range of operational duties. These can include using fork lift trucks to ensure goods make it on and off the ship, mooring the ships up to the quayside and helping Kate out with plenty of odd jobs (such as setting up the stage for the amazing sail away shows!).

Stu and Baz (far left) have 7 years of service to Cruise Liverpool between them, often working long days. When asked what their favourite cruise line was they said Fred Olsen - who is also one of Cruise Liverpool’s biggest customers.


Security Guard

Nathan has one of the most important job roles at Cruise Liverpool - he makes sure everyone who visits and works at the terminal are kept safe! Working at Cruise Liverpool for 4 years, on a day to day basis Nathan is in charge of x-raying bags, helping passengers and all things security! Caribbean Princess is a firm favourite of Nathan’s - especially the crew!

What’s next for Cruise Liverpool?

The future of Cruise Liverpool is very much an exciting one. Planning has now begun on a new, world-class cruise terminal capable of turning around 3600 passengers. This will enable Liverpool to compete on the world stage for cruising once again and we certainly can’t wait to start boarding cruise ships from Liverpool!


This blog has been written by Stefan Price, Digital Marketing Assistant for Marketing Liverpool. Stefan looks after digital activity across Marketing Liverpool/ Visit Liverpool and runs the its Liverpool social channels!
Stefan is 20 years old and is from Liverpool. He loves all things to do with cruises, shopping and the odd Gin and Elderflower!


Liverpool Cruise Terminal
Heritage/Visitor Centre
Liverpool Cruise Terminal

Liverpool Cruise Terminal is literally in the heart of the city and hosts visits from some of the world's most famous luxury cruise liners.