Coronavirus Advice - VisitLiverpool

Please find below some further information and answers to Frequently Asked Questions surrounding the ongoing Coronavirus (COVID-19) situation. 

For all medical advice please consult Public Health England for the most up to date information. For the latest advice on the Coronavirus situation in Liverpool please see www.liverpool.gov.uk/coronavirus 


FAQ’s


I am due to travel to Liverpool, should I still come?

There are currently no travel restrictions into and around the UK (including Liverpool) imposed by the British government. There are however numerous travel restrictions imposed by other countries regarding travel to the UK. We therefore recommend consulting the official advice and limitations in your region before travelling. 

For UK citizens, the FCO (Foreign and Commonwealth Office) have advised that only essential travel anywhere in the world should be undertaken. 

I am due to travel to Liverpool to watch a Premier League football game, will it still be on?

All UK Premier League games have been postponed until the end of April 2020 at the earliest. If you have tickets to a match please contact the club directly for any further questions. 

I am no longer travelling on my planned trip to Liverpool, can I get a refund on my hotel?

If your trip to Liverpool has been impacted by the current Coronavirus situation, please contact your hotel or booking provider directly in order to discuss your options. 

I am no longer travelling on my planned trip to Liverpool, can I get a refund on my transport (flights, ferry, trains)? 

If your trip to Liverpool has been impacted by the current Coronavirus situation, please contact your transport provider directly in order to discuss your options. 

Are there any changes to public transport in Liverpool City Region?

Merseyrail services will be running a reduced timetable, with trains every 30 minutes on all lines from start of service on Thursday 19th March. There are likely to be further amendments to their timetable over the coming weeks, and we would encourage all customers to check before you travel on their website.

Local bus services will be running to a reduced timetable from Monday 23rd March - please check the Merseytravel website for further information.

There are some changes to Mersey Ferries River Explorer and commuter services - you can find out more on their website.

The UK's rail operators have announced a reduced service from Monday 23rd March - you can find all the latest advice and changes on the National Rail Enquiries website.

Please remember, only travel if it is essential.

I am no longer travelling on my planned trip to Liverpool, can I get a refund on any pre-bought tickets to attractions?

If your trip to Liverpool has been impacted by the current Coronavirus situation and you have pre-booked tickets to attractions, please contact the individual attractions and venues for further information on your tickets.

Please find a list of attractions and venues across Liverpool City Region that have closed or altered their operations due to the Coronavirus situation at the bottom of this page.

I have tickets to an upcoming event in Liverpool, will it still be going ahead?

Event cancellation is currently at the discretion of the event organisers. 

Whilst we are working our hardest to keep VisitLiverpool's 'What's on' section up to date, the situation is changing at a rapid pace. Events are being postponed and cancelled daily. We recommend checking the websites of those events directly. 

Status of major events so far correct as of Tuesday 24 March 2020. 

Grand National - Cancelled
Pokémon Go Safari - Postponed
LFC home games - Postponed
EFC home games - Postponed 
British British Championships - Cancelled
Sound City - Postponed
LightNight - Postponed

If you were due to attend an event that has been postponed or cancelled, please contact the organiser to find out what your options are.

What do I do if I visit Liverpool and start to experience some of the symptoms of Coronavirus whilst I am there? 

If you are visiting Liverpool and start to experience some of the symptoms of Coronavirus, please consult the NHS 111 Online service for further help and advice.


Venues currently closed


Please note, the UK Government has ordered all non-essential businesses to close. This includes the below: 

Food and drink

Restaurants - Food delivery and takeaway can remain operational

Cafes, including workplace canteens 

Public houses

Bars and nightclubs, including bars in hotels or members' clubs 

Retail 

Hair, beauty and nail salons, including piercing and tattoo parlours

Massage parlours

All retail with notable exceptions - Exceptions include supermarkets and food shops, health shops, pharmacies including non-dispensing pharmacies, petrol stations, bicycle shops, home and hardware shops, laundrettes and dry cleaners, garages, car rentals, pet shops, corner shops, newsagents, post offices and banks. 

Outdoor and indoor markets - Except market stalls which offer essential retail, such as grocery and food 

Auction houses

Car showrooms

Hotels 

Hotels, hostels, BnBs, campsites and boarding houses for commercial use - Exceptions include where people live in these as interim abodes. Key workers may continue to stay in hotels. 

Caravan parks/sites for commercial use 

Non-residential institutions 

Libraries

Community centres, youth centres and similar 

Places of worship for services 

Cinemas, theatres and concert halls

Assembly and leisure 

Museums and galleries 

Bingo halls, casinos and betting shops 

Spas

Skating rinks 

Fitness studios, gyms, swimming pools or other indoor leisure centres

Arcades, bowling alleys, soft play centres and similar 

Outdoor recreation 

Enclosed spaces in parks, including playgrounds, sports courts and pitches and outdoor gyms or similar

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