Below are some FAQs for the National Lottery's Big Eurovision Welcome on 7 May 2023 at St George's Hall. Please note that these FAQs are for 7 May event only. Other FAQs will be available soon. Visit Eurovision 2023 for more information on Liverpool's Eurovision 2023 programme.
What is The National Lottery's Big Eurovision Welcome?
The National Lottery will be hosting ‘The National Lottery’s Big Eurovision Welcome’ - a spectacular live show outside St George’s Hall in the heart of Liverpool. Taking place on Sunday 7th May, this crucial part of Liverpool’s ambitious Eurovision host city plans will see up to 30,000 tickets made available to the public for just a £2 service fee per ticket, thanks to the National Lottery. The show will celebrate Liverpool’s incredible musicality, unique humour and famously warm welcome, as well as the partnership between Liverpool, Ukraine and Eurovision that will define this year’s contest. Bringing together high profile performances, collaborations and stunning production and staging, this high-energy show will welcome the largest crowd for any single Eurovision 2023 event in the UK.
What time do doors open for The Big Eurovision Welcome?
Doors will open at 5.30pm with the last entry at 7.30pm. The show will start at 8pm and will be finished by 10pm.
Where is the event taking place?
The event will take place on St George’s Hall Plateau, St Georges Place, Liverpool, L1 1JJ. There will be three entrances for the event arena located at Skelhorne St, St George’s Place and London Road.
How do I get to the venue?
To help plan your visit, including travel please see here.
Please note Sunday service will be in place on the day of the event. Please be sure to check transport links prior to the event. This is a large event and may lead to busy transport links.
The closest train station to the event is Liverpool Lime Street Station which is a 3 minute walk (475.7ft). This station has national and local train links. Other nearby stations include Liverpool Central Station which is a 6 minute walk via A5038 (0.3 miles) and Moorfields Station which is a 13 minute walk via Dale Street (0.6 miles).
For all bus timetables please check with local bus providers regarding service into the city on the run up to the event. Due to the event certain bus stops may have moved to alternative locations.
Due to the size of the station and the lack of space to safely manage passengers wanting access to the rail service at this location James Street station will close at 8pm on 7th (this will be mirrored on 8th – 12th) then on 13th May James Street station will be closed all day.
Where are the entrances to the event?
There are 3 entrances into the event arena located at Gate A – London Road, Gate B – Skelhorne Street and Gate C – Great Georges Place. Your ticket will inform you of your allocated Gate.
When exiting the event arena you can leave by any Gate. Due to alternative bus stop locations, Lime St Station access, access to the city centre please make note of the best exit gate for your departure.
Are tickets seated?
No, this is an outdoor, standing event.
Will there be seating?
This is a standing event and there will be no seating. Seating of any type cannot be brought into the event.
There will be very limited spaces available on the viewing platform for those with access requirements. This is allocated on a first come first served basis.
Can I leave and re-enter the event?
To ensure optimum security, customers will not be able to leave and re-enter the arena.
What items are prohibited?
Use of pushchairs, umbrellas and seating will not be permitted at this event. Food and drink brought into the arena and must be disposed of or consumed prior to entry or purchased on site.
Bags larger than A4 in size are not permitted. Please note the venue does not have left luggage facilities on site and cannot assist in storage of these bags.
When is the event taking place?
The event will take place on Sunday 7th May 2023 on St George’s Hall Plateau, Liverpool.
Will there be a viewing platform?
A viewing platform will be on site and is accessible via the London Road entrance (near the Empire Theatre). This is limited and will be made available to access customers on a first come first served basis.
Are all entrances to the site accessible?
All entrances are accessible to the event site.
Which gate should I use as an accessible customer?
We recommend customers who wish to use the accessible viewing platform should enter via the London Road entrance. This gate is closest to the viewing platform.
Can I bring my own food and drink?
Food and drinks cannot be purchased outside of the venue and brought into the event. There will be vendors on site to sell food and drinks, including alcohol and free water points.
Due to the design of the event arena there will be a limited food and drink offer on site. We would encourage attendees to take advantage of the many food and drink outlets around the city centre either before or after the event.
Why do I have to be a National Lottery Player?
The event is being staged by The National Lottery to thank National Lottery players for the £330M they have contributed to over 3,600 music and cultural projects in Liverpool. National Lottery players will be able to claim a maximum of two (2) tickets. Their guest does not need to be a National Lottery player.
Do I need a National Lottery Product?
Yes. When you book tickets you will need to acknowledge that by booking tickets, you undertake that you are a UK or Isle of Man resident aged 18 or over, and are a National Lottery player who possesses a ticket for a National Lottery product.
All National Lottery products qualify, whether a National Lottery draw-based game, scratchcard or online instant win game, whether purchased in store, on The National Lottery website, or via The National Lottery app.
You may be required to show your National Lottery product in digital (for online games only) or hard copy form, prior to entry to the event arena.
What do I do if I have not received my tickets?
Tickets will be delivered straight to the email address provided at the time of purchase.
A PDF will be attached to the top or bottom of your Order Confirmation (depending on your device). Tickets will be sent from email@example.com. Please check your junk box and if you still have not received your ticket, please email Ticket Quarter here.
Why is there a service fee?
The service fee is payable to Ticket Quarter and meets the cost of administering the ticket through the ticketing and box office process.
Why have some of my tickets or orders been cancelled?
In order to ensure as many people are able to attend this fantastic event, National Lottery players are able to book up to two tickets per email address. Where people place multiple orders and book more than two tickets per email address, subsequent orders will be cancelled. Players will receive email confirmation and be automatically refunded for the associated service fee(s).
For more detailed information on ticket entry conditions please see the T&Cs here.
Why are Ukrainians getting an allocation of tickets?
Liverpool is hosting Eurovision 2023 on behalf of Ukraine so we wanted to ensure Ukrainian nationals were represented at the event.
Why is there a pre-sale just for the people of Liverpool?
Liverpool City Region is renowned for its famously warm welcome which was one of the reasons the city was successful in winning the bid to host Eurovision on behalf of Ukraine.
We want our Eurovision delegates and invited guests from Ukraine to feel the full warmth of that special Liverpool welcome within our show, and that’s why we will be releasing a number of tickets ahead of the general sale, specifically to those Lottery players with a Liverpool City Region postcode.
What are Liverpool City Region post codes?
All postcodes beginning with “L”
The following Halton “WA” postcodes : WA4; WA7; WA8
The following St Helens “WA” postcodes: WA9; WA10; WA11
The following Sefton postcodes: PR8 and PR9
The Wirral postcodes CH41 to CH49 inclusive and CH60 to CH63 inclusive
How will I get my tickets?
All tickets will be issued by Ticket Quarter as digital tickets. These tickets must be downloaded to your phone prior to the event. The digital ticket can be saved to the wallet application on your mobile device.
Alternatively, your ticket can be printed at home by downloading and printing the attachment on your ticket email.
Can I sell the ticket or transfer to someone else?
Tickets are strictly not for resale, however, they can be transferred if you can no longer attend the event.
If you download your digital ticket to your smart phone wallet, you can transfer your ticket to a friend or family member within your smart phone wallet. For further assistance, please contact Ticket Quarter here. Alternatively you can send your pdf ticket(s) to a friend or family via email. Please note tickets cannot be duplicated and only one ticket per person will be granted access to the event.
If ticket(s) are transferred, at least one person in the party must be aged 18.
You may be asked to see your ID for proof of age on entry.
Tickets that appear and/are purchased on resale sites will be invalidated and the booking fee will not be refunded.
For more detailed information on ticket entry conditions please see the T&Cs here.
How do I cancel my ticket?
If you are no longer able to attend, please email Ticket Quarter here with your order number. This will allow us to refund your £2 service fee and allow others to attend.
What are the ticket age limits?
National Lottery players booking tickets must be over 18, however you can bring guests of any age. Any attendee under the age of 18 must remain under the control or supervision of an adult aged 18 years or over, at all times whilst at the Event.
You may be asked to verify your age with a photo ID.
The show may not be suitable for very young children due to the nature of the arena.
What should I do if I require an accessible ticket and can I bring a personal assistant?
You can book a ticket online for yourself and your personal assistant here or over the phone on 0344 8000 410.
Access requirements must be registered with Ticket Quarter prior to the date of the Event to be eligible for a free personal assistant ticket via Nimbus Disability. Nimbus is the leading provider of event accessibility schemes. You can register for Nimbus here.
Once registered with Nimbus please email Ticket Quarter here with your order number, full name of Access Card holder and Nimbus Registration number. We will then refund one ticket (£2).
Please note, ticket limits do apply and are subject to availability.
There will be a viewing platform in operation throughout the event on a first come first serve basis.
An ‘Accessibility Guide’ will be available nearer the time.
The show will also have a British sign language team.
Who is the event suitable for?
This will be a spectacular show for the whole family, however due to the nature of the arena please consider carefully before attending and plan ahead.
You and your guest will be standing in a busy, outdoor area for several hours with limited food and beverage options and no seating, shade or raincover.
Please wear comfy shoes and come dressed for whatever the great British weather can throw at you for maximum enjoyment!
Some parts of the event arena site will have restricted view of the main stage, however there are several screens showing a live feed.
Can I bring my dog to The National Lottery's Big Eurovision Welcome?
Only certified assistance dogs will be allowed into the venue. Be aware the show will contain elements of loud noises, pyrotechnics and flashing lights.
What safety measures are being taken?
For safety reasons searches will be carried out at the entrances to the event arena. The security team reserves the right to confiscate items which may cause danger or disruption to the event with no refunds. Please see the full list of prohibited items here.
Illegal and anti-social behaviour will not be tolerated and will lead to ejection. Incidents of crime and disorder will be reported to the police.
Please try to bring minimal valuables to the event and take special care with phones and purses or wallets: it’s easy to get careless when you are having a good time! There are free apps you can download in advance to track your phone/tablet if it goes missing or gets stolen; your device is tracked by GPS and can be located online and in some cases be locked remotely. If the device is stolen you should pass this information to the Police.
Our teams of stewards and trained, licensed security are provided for your safety and comfort. They are clearly identifiable in uniforms and are positioned throughout the event site and surrounding areas of St Georges Hall. Please don’t hesitate to ask them for help or assistance at any time throughout the event.
You should follow steward and security instructions at all times, and particularly at the end of the event when we are focussed on helping the large audience get home safely as quickly as possible.
A CCTV system is in operation across the whole event site for everyone’s safety and wellbeing.
What welfare and first aid provisions will be at the event?
Welfare and First Aid provision will be located across the event arena site and clearly sign posted. All staff are trained and experienced. Both services are open during event hours and all visits are logged and recorded.
Please take responsibility for the children in your group, even if they are teenagers. Event sites can be disorienting and mobile phone power and signal is not guaranteed, so please make arrangements for a meeting point in case your party gets separated. We would advise taking a photograph on the day of any young children in your party which can assist should you become separated. The photograph can help when giving a description of specific clothing they may be wearing.
Why is The National Lottery doing this?
The National Lottery wanted to create an event for the public that celebrates the UK’s hosting of Eurovision and to thank National Lottery players for the £330M they have contributed to over 3,600 music and cultural projects in Liverpool.
How much are tickets for the event?
Tickets are free, subject to a £2 service fee per ticket.
How many tickets can I book?
National Lottery players may book a maximum of two (2) tickets per email address.
Every person attending will require their own ticket, even if a child is accompanying an adult. At least one person attending must be 18 or over.
How do I get tickets to The National Lottery's Big Eurovision Welcome?
Tickets will be on general sale from 10am on 5th April 2023 via Ticket Quarter here. Alternatively search www.BigEurovisionWelcome.co.uk and you will be redirected to the Ticket Quarter website.
There will be a pre-sale for people living within the Liverpool City Region's six local authorities – Halton, Knowsley, Liverpool, Sefton, St Helens and Wirral, from 10am on 4th April 2023 via Ticket Quarter here. Alternatively search www.BigEurovisionWelcome.co.uk and you will be redirected to the Ticket Quarter website.
For details on eligible postcodes please see Terms and Conditions here.
Tickets are also being distributed free of charge to National Lottery-funded community and grassroots arts organisations and Ukrainian residents in the UK, including refugees supported by National Lottery funded organisations.
All tickets are available on a first come first served basis.