Please note that these FAQs relate to the Eurovision Village Grand Final Viewing party on 13 May only. Visit Eurovision 2023 for more information on Liverpool's Eurovision 2023 programme.
Can I still get tickets to the Grand Final Screening?
Tickets to the Grand Final Screening have now sold out.
Is there a last entry time?
The last permitted entry time to the Eurovision Village on the evening of the Grand Final is 8PM. We recommend getting there before this, to ensure you don't miss any of the show.
I can no longer attend; can my ticket be passed on?
If you download your digital ticket to your smart phone wallet, you can transfer your ticket to a friend or family member via the wallet. For further assistance, please contact EVOC@ticketquarter.co.uk.
Where is the Eurovision Village?
The event will take place at the Pier Head. Use the postcode L3 1HT or what 3 words baking.nests.moves to find the entrance.
Are there any age restrictions on the event?
This Eurovision Final is an 18+ event. Identification may be requested upon entry to the event. No one under the age of 18 is permitted entry.
Can I buy tickets on the day?
No. The event is sold out and tickets will not be available on the day.
When will doors open?
Doors will open at 2PM on the Eurovision Village Fan Zone on 13 May.
Where are the entrances to the event?
There will be one main gate located at Water Street, L3 1BN.
Can I leave and re-enter the venue?
To ensure optimum security customers will not be able to leave and re-enter the event site on the Eurovision Grand Final. The last permitted entry time to the village is 8PM.
What items are prohibited?
Use of umbrellas and seating will not be permitted at this event. Food and drink must also be purchased on site or consumed or disposed of prior to entry except for sealed water bottles. Empty water bottles are permitted and water filling stations are available in the village, free of charge. A full list of prohibited items can be seen here.
Can I bring my own alcohol?
Alcohol cannot be purchased outside of the venue and brought into the event. There will be vendors on site to sell alcohol. Challenge 25 will be in place across the site, please do remember to bring photographic ID with you as you will be asked for this if you look under 25. All bars will be operating a cashless system. There will be no cash machines located on the event site.
Will there be a viewing platform?
A viewing platform will be on site. This is limited and will be made available to access customers on a first come first serve basis. There will one career allowed for access customers on the viewing platform.
Public Transport Information
James Street Station will not be open at all on Saturday 13 May.
If arriving at Lime Street Station, the Pier Head is approximately a 20-minute walk. The nearest bus station is at Paradise Street, just across the road from the Royal Albert Dock. National Express coaches stop here.
Extra late-night trains and buses for Eurovision fans travelling in and around Liverpool City Region.
Merseyrail services will run into the early hours after the Grand Final, which finishes at 12.30am on Saturday, May 13.
Liverpool City Region buses will also continue on key routes until the early hours on 13 May.
Fans and travellers alike are being urged to plan their journeys and keep checking timetables regularly including on their day of travel as services are subject to change at short notice.
For rail services beyond the Liverpool City Region, passengers are advised to refer to the advertised timetables.
Key information top travel tips can be found on the Merseytravel website merseytravel.gov.uk
Can I bring my own food?
Food cannot be purchased outside of the venue and brought into the event. There will be vendors on site to sell food. All food concessions will be operating a cashless system. There will be no cash machines located on the event site.
Can I bring my dog to Eurovision Village Grand Final?
Only assistance dogs are allowed on the event site.
What time will the artists be on?
Timings for artists performances will be emailed to ticket holders in advance. Please note timings may be subject to change.
Where can I find more info about Accessibility?
There is an accessibility guide for Eurovision 2023 in Liverpool, there is a specific accessibility guide for the Eurovision Village.
Will there be seating at the event?
This is a standing event, there will be minimal seating in the event site. There are natural seating areas on the Pier Head. Seating of any type cannot be brought into the site.
There will be seating available on the viewing platform for those with access requirements.
How will I get my tickets?
All tickets will be issued as digital tickets. These tickets must be downloaded to your phone prior to the event. The digital ticket can be saved to the wallet application on your mobile device.
Alternatively, your ticket can be printed at home by downloading and printing the attachment on your ticket email.
Can I bring a personal assistant?
Customers can bring a personal assistant following registration through nimbus disability. Nimbus are the leading provider of event accessibility schemes. Register for nimbus here.
Personal assistants must be registered with Ticket Quarter prior to the event as they will require a ticket to enter. Following registration, a ticket can be added to your order over the phone on 0344 335 0437. Please note, ticket limits do apply and are subject to availability.
Are all entrances to the event wheelchair friendly?
The entrance on Water Street is wheelchair friendly.
How many tickets can I buy?
4 tickets maximum per purchase.