Liverpool City Region for all: Visitor economy accessibility support toolkit

Welcome to the Accessibility Support Toolkit for visitor economy businesses in the Liverpool City Region

The spending power of disabled tourism is a huge £274 Billion. This toolkit has been developed by the Liverpool City Region Combined Authority and strategic partners Liverpool ONE and ACC Liverpool, to equip organisations with the knowledge and resources needed to enhance their accessibility offerings and unlock the potential of the disability tourism market.

The following resources detail best practices, accessibility training, guidance, and tools tailored for both small and large businesses, helping you connect with expert advice to ensure a more inclusive visitor experience for all. 

One of the most important aspects of incorporating accessibility within any organisation is a commitment to continuous improvement. This digital toolkit will also reflect this commitment.

Please get in touch via this survey with any feedback about how this toolkit could be improved

The value of accessible tourism

• £14.6 Billion: The current value of the UK disability tourism market.  

• £274 Billion: The spending power of disabled people. 

• 430,000: The number of British people with an impairment who did not take a domestic trip between April 2017 and March 2018 due to the lack of accessibility provision.  

• £17.1 Billion: The cost to UK businesses of people with disabilities clicking away from a website that wasn’t accessible to them.

• 70% of disabled people will not return to a business after receiving poor customer service.