Accessibility Guide - Visiting Liverpool

The aim of this guide is to make your visit to Liverpool as easy and accessible as possible, ensuring that the entirety of the customer journey and various touchpoints on that journey are accessible for as many people as possible.

We hope that this guide will provide you with key information to assist with the planning of your Liverpool experience. We are excited about welcoming you and we hope that you are also excited to visit our welcoming city.


Travelling to Liverpool

Travelling to Liverpool is accessible and straightforward, with direct train routes to Liverpool Lime Street and a diverse mix of destinations coming directly into Liverpool John Lennon Airport. Additionally, Liverpool City Region is well-connected to the UK motorway network, with various motorways leading you directly into the City Centre.

Travel Information

Where to Stay

Liverpool prides itself on its vast choice of accommodation – from luxury big brands to independent hotels and quirky BnB’s – you can rest easy when you come to this city. And the majority of the accommodation in Liverpool and the city region provide great accessibility features. Below is just a snapshot of some of the hotels and the amount of accessible rooms that they have in their property. 

*Partially accessible rooms have no walk in shower facility but have a bath with rails instead.

3* accessible accommodation

4* accessible accommodation

Revitalise Sandpipers Hotel

In addition to the above there are various hotels in the city region which equally provide excellent accessibility features. Just one example is Revitalise Sandpipers. This unique property offers full board accommodation on the shores of Southport Marine Lake. All rooms are fully accessible and have en-suite facilities with wheel-in showers. There are also two separate bathrooms for assisted bathing with hoists and bariatric equipment, and Arjo baths. For more information on Revitalise Sandpipers, please visit their website.

What to do in Liverpool

Liverpool city centre is often referred to in 'quarters' - and yes there's more than four. Getting to know the neighbourhood quarters is a fab way to plan your day based on location. The city features the areas; Georgian Quarter, Ropewalks, Chinatown, Baltic Triangle, St George's Quarter, Waterfront, Cavern Quarter and the Knowledge Quarter.

Here are just some highlights

Baltic Triangle



The Ropewalks area of the city has been given its name from the craft of rope-making for the sailor…

Bold Street

A pedestrianised area in the heart of the city with various shops and restaurants. Please note that…


The UK's leading organisation for exhibiting and supporting artists that use art and film to embrace…


Bluecoat is Liverpool’s contemporary arts centre offering a dynamic programme of exhibitions and…

St George's Quarter

World Museum

World Museum is the oldest of the museums and galleries operated by National Museums Liverpool. It…

Cavern Quarter

Cavern Club

The legendary cellar that has seen seven incredible decades of music; from The Beatles first…

Georgian Quarter

Liverpool Waterfront

Changing Places Toilet Facilities

Changing places toilet facilities are available at the below locations

  • World Museum - William Brown Street L3 8EN
  • Museum of Liverpool - Mann Island L3 1DG
  • Everyman Theatre - Hope Street L1 9BH
  • Liverpool ONE - Wall Street L1 8JQ
  • Maritime Museum - Royal Albert Dock L3 4AQ
  • Tate Liverpool - Albert Dock L3 4BB

For more information on Changes Places toilet facilities in Liverpool and specific opening times, please visit their website.

Shop Mobility 

Modern and easy to use equipment to hire including manual wheelchairs, electric wheelchairs and electric scooters. As well as this we also have a range of disability aids and adaptations to purchase including walking sticks and RADAR keys.

Shopmobility also offers a range of additional support services including

  • Opportunity to hire equipment for holidays/day excursions
  • Information about local amenities, shops, disability issues and useful contact
  • Travel companion (subject to availability)
  • Drop off/ pick up service from local hotels (subject to staff availability)

Shopmobility is not restricted to people who are registered disabled meaning any individual who has a mobility restriction due to age, disability or injury can use the service. Their friendly team will provide training and support around operating the scooters and wheelchairs.

Where to find Shopmobility

Liverpool ONE, Tel: +44 (0)151 707 0877

Situated on Level 3 within the Liverpool ONE car park on Strand Street. Disabled bays are available. For non-car users, access can be gained from the car park entrance opposite the Hilton Hotel, next to the steps.

Monday – 10am – 5pm
Tuesday - CLOSED
Wednesday – 10am - 5pm
Thurs – 10am - 5pm
Friday - 10am - 5pm
Saturday - 10am - 5pm
Sunday 11am – 5pm

Other helpful resources